Contact Us

We’re here to help! Whether you have questions about our products, your order, or just want to say hello, we’d love to hear from you.

Reach Out to Us

[email protected]Phone: +1-860-938-9429

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GST)

Saturday – Sunday: Closed

We value your feedback and look forward to connecting with you!

FAQ

Yes, we offer free international shipping on orders over AED 500.

To initiate a return or exchange, email us at [email protected]. Once confirmed, send back the items within 7 days for UAE orders and 30 days for international orders from the fulfillment date.

Items must be in their original condition, without signs of wear or damage, and in all original packaging.

Non-returnable items include earrings (for hygienic reasons), gift cards, and products from the “sale” section.

Contact us immediately if you receive a defective, damaged, or incorrect item. We will replace the item or provide a full refund, covering all necessary shipping costs.

We aim to process orders within X business days. Delivery times may vary depending on the destination and shipping method chosen. For more information on estimated shipping times, please visit our Shipping and Return Policy page.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed for shipment, modifications may not be possible.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.